Carol Parker Walsh Consulting Group (CPWCG) is an award-winning leadership development consulting firm, and we’re scaling fast. Our People-Forward Leadership™ programs are in demand, and the CEO needs a right-hand operator who can turn big ideas into repeatable systems, freeing her to stay client-facing while you keep the engine humming.

The Promise

• Phase 1—Operational Backbone (Day 1-180)
   

  • Build the machine: Map every core workflow (sales, client onboarding, delivery, finance) and convert them into crystal-clear SOPs and Asana boards.
     

  • Own the dashboard: Establish KPIs and a weekly scorecard covering pipeline velocity, project margins, client NPS, and CEO hours reclaimed.
     

  • Tame the calendar and inbox: Run the CEO’s schedule like air traffic control—zero conflicts, clear prep briefs, rapid de-clutter.
     

  • Single-threaded integrator: Coordinate proposals, invoices, and vendor contracts; surface decisions to the CEO only after you’ve teed up options.
     

  • Manage the crew: Lead virtual assistants and contractors, set expectations, and hold the team accountable.
     

  • One-hour weekly sync: Bring data, decisions, and roadblocks—leave with clear go-aheads.
     

• Phase 2—Strategic Leverage (After 6 mos. of hitting KPIs)
   

  • Scale infrastructure: Evaluate and implement the next-level tech stack (CRM, LMS, AI tools) to handle 3-5× current client volume.
     

  • Budget & resource planning: Partner with the CEO to forecast revenue, model hiring needs, and protect margins.
     

  • Special initiatives: Stand in for the CEO on select client meetings, partnerships, and speaking engagements.
     

  • Culture steward: Maintain CPWCG’s values of psychological safety, inclusion, and joy as we grow.
     

Success Looks Like

• CEO’s strategic time expands from 40% → 70% within six months.
   

• All recurring tasks run on documented SOPs with 95% on-time completion.
   

• Weekly scorecard hits green on ≥80% of metrics for three consecutive months.
   

What You Bring

• 5+ years running operations for a consulting, agency, or professional-services firm (bonus: Project Management or Lean Six Sigma experience).
   

• Track record of building KPIs and SOPs from scratch—show us the before/after.
   

• Mastery of modern ops tech (Asana, Airtable, Pipedrive/HubSpot, Slack, Google Workspace, Zapier).
   

• Killer prioritization instincts and the confidence to say “no” or “not now” to protect focus.
   

• Polished communicator who can distill complexity into one-page briefs.
   

• High emotional intelligence, proactive, unquestioned discretion, and a bias for action.
   

• Bachelor’s in business or related field (operations chops trump pedigree).
   

• Able to be on-site in Portland, OR/Vancouver, WA, for key meetings and quarterly planning sessions.
   

Compensation

Why CPWCG

You’ll help shape a company that equips leaders to create workplaces where people—and profits—thrive. If you’re a systems thinker who loves turning chaos into clarity and you’re hungry for a Chief of Staff seat, let’s talk.

Carol Parker Walsh Consulting Group is an equal opportunity employer.

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