Clark College is currently accepting applications for a classified, part-time permanent hourly Information Technology (IT) Customer Support position. This position is a part of the IT Client Services division and directly supports Clark College faculty, staff, and students by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment of the college. This position will be scheduled to work approximately 17 hours per week, between 8am and 5pm Monday-Friday. 

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

Position Responsibilities

Job Duties and Responsibilities:

• Act as the first point of contact for incoming technology requests.
• Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.  
• Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
• Assist in resolving application software issues and implement bug fixes within critical systems. 
• Ensure continuous customer support and contact with customers. 
• Escalate critical system interruptions with IT incident response personnel. 
• Create a safe, bias-free working environment, which engenders respect for differences.
• Demonstrate exceptional leadership qualities, providing guidance to lower-level team members.
• Assist in identifying and escalating lab related technical issues.
• Manage daily operations in the student computer labs.
• Perform related duties as required.

 

Qualifications

Position Requirements and Competencies:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• One (1) year of experience interacting with people in a customer service environment.
• Strong organizational and time management skills.
• Possession of a valid Driver’s License 
• Possess reliable means of transportation to travel between Clark campuses.

Job Readiness/Working Conditions:

• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
• Ability to provide excellent customer service that consistently meets or exceeds the needs of customers. 
• Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed. 
• Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
• Ability to quickly learn and adapt to innovative technologies and procedures.
• Ability to work independently. 
• Ability to accurately and thoroughly document work and keep all documentation up to date. 
• The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.  
• This position is represented by the Washington Public Employees Association. 
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

 

SALARY RANGE: $22.32-$29.97/hour | Step A-M | Range: 46 | Code: 481D
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
 
Application Deadline:  
Required application materials must be completed and submitted online by April 23, 2024 at 3pm. 
 
REQUIRED ONLINE APPLICATION MATERIALS:

• Clark College online application 
• Current resume, with a minimum of three (3) references listed.
• Responses to the supplemental questions included in the online application process.

Please apply online at www.clark.edu/jobs. 
 
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu.
 
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
 
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php.

ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.

CORRECTIONS OR EXTENDED NOTICES 
Corrected or extended notices will be posted online and in the Human Resources Office.                                                            
Our Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
 
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply.  Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu, 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment.  This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. 
 
Clark College Human Resources
April 4, 2024
24-00037