GVCC Spring Workshop Series- UNDERSTANDING YOUR CUSTOMERS PERSPECTIVE FOR DEEPER ENGAGEMENT
Date and Time
Thursday Mar 17, 2016
12:00 PM - 1:00 PM PDT
Thursday, March 17th 2016
12:00-1:00PM
Location
GVCC Office
1101 Broadway, Suite 100
Conference Room A
Vancouver, WA 98660
Metered Parking
Fees/Admission
$10.00/Members
$20.00/Non-members
Description
UNDERSTANDING YOUR CUSTOMERS PERSPECTIVE FOR DEEPER ENGAGEMENT
Kevin Hiebert of RESONATE: Center for Community Innovation, Dialogue and Leadership Development
Customer is always right! But what is the customer thinking... Engaging and learning from the customer perspective will give you the skills and tools to dive into your customer’s experience and world so you can create better products and services. Objectives:
- Use design thinking to understand and engage your customer
- Utilize tools to drive customer engagement to a new level
- Propel and innovate new ideas and products with engaged end users
- Discover the use of story and empathy in discovering what your customer really thinks and feels
Images
Printed courtesy of www.vancouverusa.com/ – Contact the Greater Vancouver Chamber for more information.
1111 Main Street, Suite 201, Vancouver, WA 98660 – (360) 694-2588 – yourchamber@vancouverusa.com