Communication and Conflict Managment

Description

October 2014 Professional Mediation and Conflict Management Training Trainer: Community Mediation Services Learn an interest-based and facilitative approach to conflict resolution that empowers people to resolve differences. • Learn the skills and tools that mediators use. • Enhance your communication and conflict resolution skills. • Take the first step toward mediator certification. • Improve personal relationships. You'll love our great adult learning approaches which include lecture, demonstrations, large and small group exercises and simulated mediations. Many experienced mediators will act as presenters and individual coaches, which allows participants to experience diverse styles of mediating. "This training outlined a straightforward practical process that should be available to all employers, employees, managers, and anyone interested in building better relationships in their lives." --past trainee.