This 40-hour, 5-day experiential course . . .

Features Louise Neilson, M.S. as lead trainer. Louise has taught conflict management, negotiation and mediation at Marylhurst University, and also provided a wide variety of trainings to diverse groups, including the US Postal Service, Federal Probation Officers, State of Oregon, City of Beaverton and Reed College. Louise is the author of Mediating with Picasso: Relying on Your Inherent Creativity When You Need It Most.

 

Meets Resolution Washington requirements for basic mediation training. Those completing the 40-hour training who want to go on to become Certified Mediators can apply for our Practicum Program.

 

Is valuable for all who want to increase communication and conflict management skills in their workplace, home and community, whether or not they are interested in becoming a mediator

 

Provides a comprehensive manual with topics that include:

Active listening and questioning techniques

Conflict styles, dynamics, and tips for dealing with strong emotions

Resolving conflict on your own and collaborative negotiation

The mediator’s role, ethics, standards and laws