Join the Team!
AC Hotels by Marriott celebrate the beauty of classic modern design with its European soul and Spanish roots. Born from the entrepreneurial spirit of renowned hotelier Antonio Catalan, AC Hotels offer concept-driven, purposeful design for signature moments and no unwanted extras.
Vesta Hospitality is looking for a talented individual to help fill the role of Sale Administrator for its new AC by Marriott Hotel at the Vancouver waterfront.
The 150-room AC by Marriott Hotel opened in June 2022, featuring 7,000 sq ft of event space (all with river view), restaurant and lounge with outdoor seating, and spectacular views of the Columbia River.
If you have the talent, experience and attitude for a dynamic general manager, we invite you to join our team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintains accurate sales files, production reports and trace system.
Ensures sales staff maintains current information regarding hotel services, marketing programs, etc.
Provides administrative assistance to sales team.
Provides departmental reporting for Director of Sales review
Provides a lead catcher and log for Director of Sales.
Anticipates guest requests and responds to complaints within hotel policy and service recovery procedures
Job Duties and Responsibilities:
Is knowledgeable and follows through on all policies including Trademark usage, comp rooms, meal guarantees, public space policy, sales presentation procedures, etc.
Meets sales goals; develops and implements monthly sales action plans.
Ensures that appropriate inventory levels of collateral materials and promotional supplies are maintained through effective monitoring and ordering.
Ensures monthly sales report is done.
Ensures weekly S.O.P.’s are done.
Handles incoming sales phone calls for department.
Handles walk-in clients and introduces to appropriate Sales Manager. Provide assistance to catering department.
Prepares group turnover and distribution. Handles appropriate distribution of all LNR/KNR.
Assists Director of Sales with electronic communication, social media, email database, review of web sites for accurate information, etc. as assigned by Director of Sales.
Maintains professionalism with regard to written correspondence (traditional and electronic) and telephone etiquette.
Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, food and beverage facilities including catering menus, pricing, set-ups, food costs, equipment, etc.
Knowledgeable of hotel facilities including guest room and function room size and occupancy limits, sound and light systems, air conditioning, media facilities, power, etc.
Completes quarterly action plans to include media (electronic and traditional) plan
Understands hotel pricing and rate improvement strategies.
Maintains active involvement in community and industry organizations and participates in community activities, employee activities and guest events.
Maintains communication with competitive hotels, Convention and Visitor Bureau and Chamber of Commerce.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Work Location: In person